We recommend the following:
  1. Check that your web browser is supported by our site. We support the following browsers:
    • Internet Explorer / Edge 16 or higher
    • Firefox 59 or higher
    • Chrome 64 or higher
    • Safari 10 or higher
On mobile devices, we officially support the following:
    • iOS Safari 9 or higher (iPhone and iPad)
    • Android Chrome 65 or higher (Android phones and tablets)
  2. Clear your cache and cookies. 
  3. Try a different browser. If you’re unsure which browser you’re using, the Detect My Brower site can tell you.
If you’re still experiencing a problem, please contact us and provide answers to the following:
  1. Which browser are you using?
  2. Were you using any firewall, pop-up blocking, or ad-blocking software?
  3. Where were you on the page when it happened?
  4. Did you get an error message? If yes, what did it say?
  5. When the error occurred, including the date and time.
  6. If it was a traveler payment and inquiry error, we need the name of the traveler as well as a dollar amount of payment.
  7. Can you take a screenshot for us? It’s very helpful for us to see your error.
If our Customer Support team is unable to identify what’s causing your issue, a Technical Support representative may call you to gather some more information. If we identify a bug on our site, we notify our developers. Correcting a bug can take time, depending on the level of complexity of the issue.

If you just updated information on your listing and the changes aren’t showing up on the traveler-facing site, you may just need to give it a little more time. If after a few hours the updates don’t appear, please contact us.