About the service fee paid by guests

The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees.  
This fee helps cover the cost of secure transactions, product development, and 24/7 customer service. Additionally, when you pay through our site, you are eligible for the Book with Confidence Guarantee. 
 
Note: The service fee amount varies. Generally, the higher the reservation amount, the lower the percentage of the service fee. A value-added tax is charged on top of the service fee if required by local regulations. 
 

Service fee refunds 

If a reservation is within the window for a 100% refund as per the property's cancellation policy, the service fee is automatically refunded when the cancellation is confirmed.