If you have not done so already, please contact the owner or manager to report your experience and concerns. Vacation rental owners and managers want to know about your experience.

In order to properly document your experience and complaint with us, please provide us with the following information by clicking on the Contact Us button at the bottom of this page. We need this information to adequately document your experience and pass it along to the vacation rental owner or manager.

Once we receive this information from you it is forwarded to the owner or manager with the request that they contact you as soon as possible to resolve this matter.
  • The vacation rental owner's or property manager's name, phone number, and email address
  • The vacation rental website and listing ID #
  • A brief description of the situation and desired outcome (your complaint)
Your complaint will be documented and associated to the property you rented.

We take all complaints seriously and while we do not mediate disputes, we do keep record of travelers experiences and encourage owners and managers to address complaints in a timely manner.