Last updated November 2020.

Vrbo is all about helping families spend quality time together, safely. COVID-19 continues to impact travel in different areas around the globe, so let’s look at ways you can travel smart.

Know before you go
  • Check for COVID-19 travel restrictions. Use this helpful tool from Expedia, our parent company, to see specific travel restrictions by country. Be sure to check your departure city and destination.
  • Review the property’s cancellation policies. They apply even if your reservation is affected by COVID-19.
  • Consider purchasing travel insurance. Travel Insurance may provide coverage for illness due to COVID-19 should you be diagnosed and prevented from travel at the time of your departure. Check out the Generali Travel Protection page for more information.
Canceling or modifying your trip
Property managers and owners determine the cancellation and refund policies for most homes in our marketplace. If you are making changes outside the cancellation policy window, reach out to them through your traveler account for options.

To change the dates of your trip
You can request to modify your dates from your traveler account or by communicating directly with the owner or property manager through our secure messaging system.

To cancel your trip
Some reservations may be eligible for self-service cancellation via your traveler account in My Trips. If you don’t see the button to cancel, reach out to the owner or property manager.
 
If you purchased Travel Insurance with us, you can request a travel insurance voucher for future dates. Also, when you book with certain credit cards, you may be provided with limited trip protection. Contact your financial institution to see what coverage you might have.

Keep in mind that our Book with Confidence program is designed to protect you from fraudulent listings and property misrepresentation. It does not cover cancellations due to unforeseeable circumstances, such as COVID-19.

Important resources
We strongly recommend that all travelers, owners, and property managers follow health and safety information from health officials as well as travel advisories from local authorities.