Reviews are an important part of your listing and help travelers make informed decisions about the property and the booking experience you provide.
 
All content related to reviews must meet our Content Guidelines. These guidelines expressly prohibit extorting owners/managers or travelers for money or any other consideration.
 
Under these guidelines::
  • Travelers cannot threaten to use a review against you to obtain refunds or additional compensation.
  • You cannot mandate a review in exchange for refunds or ask the traveler to revise a review for compensation.
We have the right to suspend or terminate your account if these guidelines are not met.
 
If you feel that you have experienced extortion, please contact customer service by clicking Contact Us at the bottom of the page. If emailing us, please make the subject line “Review dispute documentation” and include your listing number. We require an accurate and genuine copy of the written correspondence between you and the traveler.
 
We may contact you for additional information. Our Privacy Policy states that any information you provide may be given to the other party for their response.
 
After reviewing the correspondence you provide, we will notify you as to whether or not a violation of the Content Guidelines has occurred.