Our platform messaging system helps you communicate securely with travelers. Both incoming messages from travelers and your responses go through a secure, private system that helps protect you and your travelers from phishing and identity theft. 

As a result, email communications come from an anonymous HomeAway.com or Vrbo.com email address. You can email back and forth with your travelers through your account.  Once the reservation is confirmed, we will display the traveler's phone number and email address.