As of Spring 2023, we have simplified  the way customer accounts work across our family of brands.  You can now use one account to access Expedia, Hotels.com, and Vrbo.  

This change allows you to manage your trips, profile, and preferences across the three brands all in one place. 


What do you need to do? 

  • If you only have one account with Vrbo, you don’t need to do a thing. Your credentials will allow you to sign in on Expedia and Hotels.com.  
  • If you have multiple accounts with Expedia and/or Hotels.com using the same email, we’ll send you a one-time passcode when you next sign in. You’ll be prompted to create a new password at sign-in.  
  • If you previously booked as a guest with Expedia, Hotels.com, and/or Vrbo using the same email address, your personal information was shared across these Expedia Group companies in accordance with our Privacy Statement.  
    • If you later decide to create an account using the same email address, your previous information with these brands will appear in your single account. 

FAQ

QuestionAnswer
What happens if I have multiple accounts with different email addresses? If you have multiple accounts with two or three of our brands using different emails for each, these accounts will remain separate.  
What if I don’t want to have one account across brands? If you’d prefer not to have one account across brands, you can request that we delete your account (see instructions further down the page).  

Please note: 
  • Deleting your account is permanent and cannot be undone. Once an account is deleted, you will no longer have access to historic booking information and neither will our Customer Service teams. As a result, they may not be able to process cancellations, refunds or answer specific questions on your previous bookings. 
  • If you’re currently on a trip or have upcoming trips attached to the account, we request you submit your deletion request after your trip is completed. We also encourage you to save a copy of all your itineraries and correspondence with us or the travel supplier before you request the deletion, so you have this for reference should you need it in the future.   
  • If you have a Vrbo Property listing, you’ll need to remove the property from our platform and close your host account before we can process your deletion request. In order to do this, please contact Customer Support. 
Expedia, Hotels.com, and Vrbo accounts need to be deleted individually and separately. Please submit a deletion request to each brand with which you have an account.  Please note, not all methods will be available on all sites internationally. 
How do I delete my Vrbo account? 

Web:
Sign into your account on the Vrbo website and go to My Profile > Settings and select Delete Account.   

App:
Sign into your account on your Vrbo app and select the account/profile icon in the bottom right of the app. Then scroll down and select Delete account.  

Chat/Phone:  
Visit the Vrbo website, in the upper right corner, select Help > Traveler Help. Then scroll down to Contact Us at the bottom of the page. A web form will open, select Privacy, and you will see options for contacting Customer Support by phone or chat. Select the communication channel you prefer, and once you’re in touch with an agent, request to delete your account.

How do I delete my Expedia account? 

Web:  
Sign into your account on the Expedia website, click on the profile icon in the top right corner, and select Account. Go to My Account Info > Email and Password and select Delete Account.  

App:  
Sign into your account on your Expedia app and select the account/profile icon in the bottom right of the app. Then scroll down and select Delete account. 

Chat:
Visit the Expedia website, select Support > Chat Now and ask our agent to delete your account. 

How do I delete my Hotels.com account? 

Important note: If you have a Hotels.com Rewards Visa Credit Card: if you delete your Hotels.com account, you will no longer earn rewards from the credit card. 

Web:  
Sign into your account on the Hotel.com website and select your name in the top right corner. Go to Your account > Update your account settings and select Delete this account here.  

App:  
Sign into your account on your Hotels.com app and select the account/profile icon in the bottom right of the app. Then scroll down and select Delete your account.  

Chat:  
Visit the Hotels.com website, select Support > Chat Now, and ask our agent to delete your account. 


Please note that in the context of this new single account access, these 3 brands act as joint controllers. For more information, please read our privacy statement.