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Report a concern about a Vrbo property
We’re committed to our vacation rental hosts being neighborly in their local communities. We’ve created a Stay Neighborly program to help hosts stay compliant with local regulations and government agencies. It’s also a way for community members to let us know if they have a concern about a Vrbo property.
Report a concern
If you’re able to talk with the host first, let them know your concerns and give them a chance to make it right. They may not even know there’s a problem. If you're still having issues, submit a Stay Neighborly complaint form and have this information ready:
Report a concern
If you’re able to talk with the host first, let them know your concerns and give them a chance to make it right. They may not even know there’s a problem. If you're still having issues, submit a Stay Neighborly complaint form and have this information ready:
- Your name, email address, and phone number.
- URL for the listing from the Vrbo website.
- Details about the issue.
- Documents such as police reports, affidavits, photos, or formal citations if you have them.
- Local ordinance or code being violated if you’re a community official or regulator.
Vrbo’s response to your report
After you've submitted the form to us, we'll:
- Remind the host about our educational resource center with information about regulation, tax compliance, and host best practices.
- Inform the host about Vrbo’s no-tolerance policy for hosts and guests who abuse the right to rent short-term rental properties.
- Enforce our Terms and Conditions which removes listings that continue to violate local nuisance rules.