We are committed to our vacation rental hosts being neighborly in their local communities. So, we created Stay Neighborly, a program to help hosts to stay compliant with local regulations and government agencies. It’s also a way for members of the community to let us know if something isn’t quite right.

If you are an individual and you have a concern about a Vrbo property in your community

First, talk with the host. They may not even know there is a problem. Let them know what your concerns are and give them a chance to make it right.

Then, if you're still having issues, submit a Stay Neighborly complaint form.

Be sure to have this information ready
  • Your name, email address, and phone number
  • URL for the listing from the Vrbo website
  • Details about the issue
Include documents such as police reports, affidavits, photos, or formal citations if you have them.

If you are a regulator or community official and you feel a listing is in violation 
You can report a property using our Stay Neighborly complaint form. Please let us know about the local ordinance or code that the listing is violating.

Once you've submitted the form to us, we will 
  • Point the host to our educational resource center on regulation, tax compliance, and host best practices.
  • Make very apparent Vrbo’s no-tolerance policy towards hosts and guests who abuse the right to rent properties as short-term rentals.
  • Enforce our Terms and Conditions to remove listings who continue to be in violation of local nuisance rules.