We’re committed to our vacation rental hosts being neighborly in their local communities. We’ve created a Stay Neighborly program to help hosts stay compliant with local regulations and government agencies. It’s also a way for community members to let us know if they have a concern about a Vrbo property. 
 
Report a concern 
If you’re able to talk with the host first, let them know your concerns and give them a chance to make it right. They may not even know there’s a problem. If you're still having issues, submit a Stay Neighborly complaint form and have this information ready: 
  • Your name, email address, and phone number. 
  • URL for the listing from the Vrbo website. 
  • Details about the issue. 
  • Documents such as police reports, affidavits, photos, or formal citations if you have them. 
  • Local ordinance or code being violated if you’re a community official or regulator. 

Vrbo’s response to your report 

After you've submitted the form to us, we'll: 

  • Remind the host about our educational resource center with information about regulation, tax compliance, and host best practices. 
  • Inform the host about Vrbo’s no-tolerance policy for hosts and guests who abuse the right to rent short-term rental properties.
  • Enforce our Terms and Conditions which removes listings that continue to violate local nuisance rules.