HomeAway employs a team dedicated to the trust and safety for our users where there are a number of stringent checks in place to validate new listings and prevent fraud. HomeAway has also invested in technology and resources to help identify and eliminate this activity, and continually evolves and adapts these systems as internet scammers use new methods.

For best practices, we would recommend that you read the property reviews. Our review system enables travelers to provide a review of a property after their stay and leave comments for future travelers, like yourself.
If you do not feel comfortable about any aspect of renting a specific property, feel free to contact us.

Owners/managers cannot hide negative review on their listings or opt out of the reviews system; which means you will be able to gauge what the experience was like for past travelers. Not only can you view the travelers review, but owners/managers can post one response to each review; providing an additional opportunity for you to get a feel for the owner/manager.

Additionally, paying online with credit card on HomeAway is the most secure way to book a holiday rental on our sites. When you book and pay through HomeAway checkout and your booking is accepted by the owner or property manager, you are eligible for the Book with Confidence Guarantee. For more information on how to pay securely and Book with Confidence Guarantee, please see: Additionally, please visit our Security Centre for more information on renting safely.