From your Vrbo dashboard’s Inbox, you can edit reservations in the Booked, Pre-approved, or Post-stay status. You can't edit Cancelled or Timed out bookings and inquiries.

 

Make changes to a reservation

Important: The nightly rate comes from your Calendar. To change it, update the rate for that night in the Calendar before modifying the reservation. 

  1. Log in to your account.
  2. If you have more than one listing, select the property.
  3. Select Inbox.
  4. Find the reservation. You can select Filters to filter your conversations or enter the guest's name or reservation ID (Res ID) into the search bar.
  5. Select the guest's name.
  6. Select Modify or cancel reservation, then Modify reservation.
  7. Under Update reservation details, you can change any of the following:
    • Check-in and check-out dates
    • Check-in and check-out times
    • Number of guests
    • If guests are traveling with any pets
  8. Select Next.
  9. Review your changes. If applicable, confirm the price with the traveler before proceeding.
  10. Select Update reservation.
  11. Select Close.

When you change a reservation, your cancellation policy dates are updated to match the stay dates.

 

Add an extra charge

From your inbox, you can send a request for an additional payment to cover any incidentals, such as early arrival or internet usage.

 

Issue a refund

From your inbox, you can refund a guest for any amount without cancelling the reservation, as long as the refund is not more than what the guest has already paid (excluding tax and fees).