You can update your custom message templates directly from your Inbox to make guest communication faster and easier.

Templates can include:

  • File attachments: Add images, PDFs, or other files.
  • Personalized tags: Automatically insert guest and property information. Property information tags, like access instructions, check-in time, WiFi password, etc., are sourced from your Welcome Guide. When you update your Welcome Guide, these tags automatically update with the new information.
  • Scheduling options: Set messages to send automatically based on specific times or booking events.

Need to make a new template? See Create a new template.

Edit a template

Vrbo Owner Dashboard

  1. Go to Inbox.
  2. Select Templates.
  3. Choose the template you want to update.
  4. Select any setting to make changes.
  5. Optional: To add scheduling, select Scheduled for.*
  6. When finished, select Save.

Vrbo Owner mobile app

  1. Tap Inbox.
  2. Tap the ⋯ menu, then Templates.
  3. Find the template you want to update and tap Edit.
  4. Tap any setting to make changes.
  5. Optional: To add scheduling, tap Scheduled for.*
  6. When finished, tap Save.
Note: If you have more than 50 properties, you can use Select all to apply the template to every property. However, you can individually manage only the 50 properties shown in the list at this time.