Follow the steps in this article to update your billing information and invoicing details for Vrbo commissions. Once your payment method is up to date, Vrbo’s integration support team can help you process a failed payment.

 

Commission billing and payment

Vrbo bills commissions automatically each month using the default payment method on file. If the credit card on file is expired or invalid, the commission payment may fail.

Important: Updating your billing information does not automatically retry a failed commission payment. After updating the credit card on file, you must contact Vrbo’s integration support team to manually process any failed payments.

Australia and New Zealand

In Australia and New Zealand, credit cards cannot be used to pay commissions.

  • Australia: Commissions are paid through BPAY.
  • New Zealand: Commissions are paid through bank transfer.

Payment instructions are included in the PDF document that is emailed to you each month.

 

Update your billing information

  1. Sign in to the Vrbo Owner Dashboard.
  2. Select the account icon, then choose Account settings.
  3. Select the Payment preferences tab.
  4. Select Update payment method.
  5. Enter the updated billing information.
  6. Select Continue. Your updated card information is saved, and you are redirected to the Account settings page.
  7. If a commission payment has already failed, select Contact Us to notify Vrbo’s integration support team and request manual payment processing.

 

Update your invoice (Summary PDF) details

To change the information shown on your Summary PDF (Invoice Statement), contact Integration Support by selecting Contact Us at the end of this page.

Integration Support can help update:

  • Name
  • Address
  • Email address
  • Company name
  • Phone number