Important: This is article for integrated property managers.

We automatically bill commissions every month, and the payment may fail to process if your card is expired or invalid. Follow the steps below to update the credit card used for billing commissions, and then contact support to manually process the failed payment.

  • Regional difference: In Australia and New Zealand, credit cards can’t be used to pay commissions. Invoices are paid via Bpay in Australia, and via Bank Transfer in New Zealand. Find payment instructions in the PDF document emailed to you each month.


Update or replace the credit card on file

  1. Sign in to your owner account.
  2. Select the My Account icon.
  3. Select Account settings from the drop-down menu.
  4. Navigate to Payment preferences. 
  5. Select Update payment method.
  6. Enter the updated billing information and select Continue.
    • Your card information will be saved, and you’ll be redirected to the Account settings page.
  7. If the failed payment still needs to be processed, select Contact Us and notify the Integrated Property Manager support team.
If you need to change the information on your Summary PDF (Invoice Statement), such as your name, address, email, company name, or phone number, select Contact Us to notify Integration Support.