This process is for integrated property managers who need to update the credit card on file used for billing commissions. We bill commission to the credit card on file automatically at the beginning of every month. If the payment fails to process, it could be because your card is expired or no longer valid. Please follow these instructions on how to update credit card details. Please note you will need to contact support once your card has been updated to manually process your payment.

To update or replace the credit card on file:
  1. Log in to your account.
  2. Click My Account.
  3. Click Account Settings from the drop-down menu.
  4. Navigate to Payment Preferences. To update your credit card details for pay-per-booking commissions, select Update Credit Card.
  5. Enter the updated billing information and select Continue. Your card information will be saved, and you will be redirected to the Account Settings page.