About the Vrbo inbox

The Vrbo Inbox in your Owner Dashboard helps you manage reservations and efficiently communicate with guests.

Note for Integrated Property Managers (IPMs): If you don’t use the Messaging API, you can message guests either through the Vrbo inbox or your channel manager.

Filtering your inbox 

Select Filters to sort messages by:

• Message status (unread, archived)
• Guest requests (cancellation requests)
• Reservation status

You can also find a reservation by entering the guest’s name or reservation ID (Res ID) in the search box.

Inbox details

• Guest: Displays the guest’s name.
  • Use the column header to sort alphabetically by last name.
  • Contact details appear once the reservation is confirmed.
• Status: Shows the reservation status and a response timer for booking requests and inquiries.
• Dates: Displays the guest’s requested stay dates.
• Details: Shows a preview of the most recent message and important booking information, such as guest count and property name.
• Received: Shows when the last guest message was received. Active booking requests always appear at the top.

Messaging guests

Select any message to reply. You can include:

• File attachments: Add images, PDFs, or other documents.
• Templates: Use pre-written responses to answer common questions and improve your booking success.

You can also schedule templates to automatically send messages at specific times, such as the day before check-in or immediately after a traveler books your property.

Customize your own templates

• Create a new template
• Edit an existing template

Inbox statuses