Recognize a booking inquiry scam
Booking inquiries from scammers can sometimes look legitimate. Use caution when reviewing your inquiries and take notice of these common signs:
Common signs of a scam
- Incorrect or unusual spelling, grammar, capitalization, and punctuation.
- More information provided than usual.
- A request for you to communicate offsite.
- A request to pay by certified check, cashier's check, or unsecured wire transfer.
- No comments in the inquiry, or comments that don't match your property.
To lower your risk of a booking request scam, we recommend the following policies:
- Never accept more than the amount due.
- Never send refunds for an overpayment.
- Only accept payments online.
If an inquiry isn't legitimate, mark it as spam. Contact us if you suspect that you've received a request from a scammer.