Although rare, some seemingly legitimate booking inquiries can come from scammers. If you receive a booking request that exhibits several red flags, use caution. The best rule of thumb is to trust your instincts.

Top five red flags
  1. Demonstrates a poor grasp of spelling, grammar, capitalization, and punctuation.
  2. Gives far more information than the typical traveler.
  3. Requests that you communicate and even pay offsite.
  4. Wants to pay by certified check, cashier's check, or unsecured wire transfer.
  5. Sends an inquiry with no comments or ones that don't match your property.
How to protect yourself

To dramatically lower your chances of falling for a booking request scam, we recommend the following policies.
  • Never accept more than the amount due.
  • Never send refunds for any overpayments.
  • Accept online payments instead of checks. Our platform offers payment processing.
  • Click Contact Us if you suspect you are being scammed.
  • If an inquiry is not legitimate, you can mark it as spam.