Important: This information is for Integrated Property Managers (IPMs).

As an IPM, you are the Merchant of Record (MOR) and are responsible for processing traveler payments through your payment processor. Vrbo cannot process payments on your behalf. 

All financial records and reporting are maintained within your payment processor and Property Management Software (PMS).

  • Note: Vrbo continues to collect and pay out the rental amount for all reservations made through the Vrbo platform before your integration.


Payments process

When a traveler books your integrated listing through the Vrbo platform, the payment is processed in two transactions: 

  1. You process the quoted cost for the reservation (rental amount/fees/taxes/refundable damage deposits) which is securely sent to your PMS along with the traveler’s payment method.
  2. Vrbo process the Traveler Service Fee in a separate transaction. 

Note: The guest may receive an email from Vrbo confirming the booking even if you haven’t yet processed the payment. 


Changes to payments

  • Additional payments: If an additional payment is required, inform the traveler and process it within your payment processor. You can also choose to send payment links directly to the guest.
  • Adjusting payment amounts: If the quoted amount received within your software needs to be adjusted (for example, adding discounts, altering payments due to stay date changes, etc.), process these changes within your payment processor. 
  • Refunds: If a refund is required, process the refund for any payment that you collected. Vrbo only refunds the Traveler Service Fee. 


Payment issues

•    See guidance on handling payment issues for integrated accounts.
 

Contact your integrated software provider or payment processor for more information about processing payments.