Integrated Property Managers - About integrated account payments

This article explains how payments work for Integrated Property Managers (IPMs) and outlines your responsibilities before and after integration.

As an IPM, you are the Merchant of Record (MOR).

You are responsible for processing traveler payments through your own payment processor.
All financial records and reporting are maintained in your payment processor and Property Management Software (PMS).
After integration, Vrbo cannot process payments on your behalf.
- Note: Vrbo continues to collect and pay out the rental amount for reservations made through the Vrbo platform before your account was integrated.

When a traveler books your integrated listing through the Vrbo platform, the payment is processed in two transactions:

You process the quoted cost for the reservation (rental amount, fees, taxes, and refundable damage deposits). This is securely sent to your PMS along with the traveler’s payment method.
Vrbo processes the Traveler Service Fee in a separate transaction.

Note: Guests may receive an email from Vrbo confirming the booking, even if you haven’t processed the payment yet.

Additional payments: If an additional payment is required, notify the traveler and process it within your payment processor. You can also choose to send payment links directly to the guest.
Adjusting payment amounts: If you need to change the quoted amount received in your software (for example, applying discounts or updating charges due to stay date changes), process the adjustment within your payment processor.
Refunds: If a refund is required, process the refund for any payment you collected. Vrbo only refunds the Traveler Service Fee.

Refer to our article about how to handle payment issues for integrated accounts.
For more information about payment processing, contact your integrated software provider or payment processor.