Important: This article is for Integrated Property Managers (IPMs).

The System of Record (SOR) is what listing information feeds from your Property Management Software (PMS) to your Vrbo owner dashboard. 

The SOR can be changed at account level or at individual listing level.


Manage your listing

The following categories can be managed in either your PMS or the Vrbo owner dashboard:

  • Amenities 
  • Bedrooms/Bathrooms 
  • Descriptions 
  • Location 
  • Photos 

The following categories must be managed in your PMS:

  • Availability 
  • Rates 
  • Rates Notes
  • Lodging configurations 

The following categories must be managed in the Vrbo owner dashboard:

  • Contacts
  • GPS/map
  • Links and Videos 


Request a SOR change

You can request a SOR change for categories that would be better managed within the Vrbo dashboard than your PMS. (Note: the original setup can be restored upon request.)

For example:

  • Amenities that aren’t offered in your software but are offered on Vrbo.
  • Bedrooms/bathrooms aren’t feeding to Vrbo correctly.
  • Photo errors are occurring in your software.

To request a SOR change, select Contact Us and notify the IPM Support team. All requests require written permission before processing.