Important: This article is for Integrated Property Managers (IPMs).

Commission statements are located in your Vrbo Owner dashboard.


Access commission statements

  1. On the toolbar on the left side of the PM Dashboard, select Payments.
  2. From the dropdown, select Statements and reports.
  3. Under the Downloads column, select the 3 dots for the corresponding invoice.
  4. Select Download CSV.


Commission statement information

The spreadsheet includes your pay-per-booking reservations (both confirmed and canceled) that occurred in the month before the invoice date. 

Booking statements include:

  • Reservation information: Reservation ID, Reservation external ID, Check-in/Check-out dates.
  • Property information: Property name, Listing number, Product type, Property Management Software Company (PMSC) ID.
  • Traveler information: Traveler name and email address.
  • Commission information: Gross sale amount, Commission rate (%), Commission charge.
  • Booking information: Booking dates, Booking type (online or offline), Booking site and distribution channel, Vrbo service fee charge, Rent and fee amounts. 
  • Inquiry information (if applicable): Inquiry submission date, Inquiry site, Inquiry check-in/check-out dates, Inquiring traveler’s email.

Refer to the Commission information for amounts that make up your commission balance. 


Cancellation fee information

If a cancellation occurred during the month before the invoice date, the fee information will also be viewable on the booking statement.

Cancellation fee lines will read ‘UOM-Cancellation’ and include:

  • Reservation information
  • Listing number
  • Fee percentage (10%, 25%, or 50%)
  • Fee amount 
  • Number of days before check-in the cancellation occurred.


Select Contact Us and notify the IPM Support team if there are discrepancies or questions regarding your booking statement.