After you submit a booking request, the host has 24 hours to accept or decline. If they don’t respond, we’ll automatically decline the request for you.   

If you haven’t received a host response, try verifying that:  

  1. You received an inquiry confirmation email from us. This email confirms that your inquiry was delivered to the host. 
  2. You don’t have a response in your email’s junk or spam folder. 
  3. Your email filter settings allow for incoming messages from “@messages.homeaway.com”. 

You can withdraw a pending booking request at any time before it’s accepted or declined by following the steps below:

  1. Go to My Trips.
  2. Select Help to open the Virtual Agent.
  3. Select Cancel Booking.
  4. Select the booking you wish to cancel.
  5. Click Yes, withdraw the booking to confirm your request.