Once you arrive at the property, we suggest conducting a safety check to ensure you know where all relevant emergency equipment is located. We recommend that all homeowners and property managers have functioning safety equipment, such as smoke and carbon monoxide detectors and fire extinguishers.

Many properties also provide a first aid kit, local emergency numbers and the nearest hospital location. If this information is not readily available, contact the property owner or manager to request it.

In the event of an emergency or if your personal safety and security is threatened, contact local police or emergency services immediately.

Your safety is our top priority.  Here are some other safety tips to keep in mind:

Contact Information: We encourage all communication to go through our site. For your concenience, you will receive the property owner or manager’s contact information after you book. Also consider providing your loved ones with all of your trip details and share your itinerary.
 
Security & Privacy: Ask if the property has alarm systems, security cameras or other monitoring and surveillance systems. Ensure you know where these items are located and how to operate them.
 
House Rules: Make sure you follow the owner’s House Rules and are in compliance with any guidelines such as the approved number of guests, pets, smoking, or events.
 
Please contact the property owner or manager to address any questions or concerns you may have about the property. If the property owner or manager is not able to assist, please contact Customer Support. HomeAway Customer Support is available 24 hours a day, 7 days a week.