Property not as described
When a property significantly differs from the listing, you should follow these steps:
- First, contact the host to make them aware of your concerns. Complaints can be immediately resolved if the host is aware of the issue.
- Also, report the issue to us within 24 hours from check-in so we're aware.
- Write a review. Reviews are visible to other guests, provide helpful feedback on a property, and give hosts the chance to respond. Reviews are particularly helpful for complaints about poor conditions or other mismatches between the property description and experience.
- If you are unable to reach the host during your stay, select Contact Us to contact Customer Support.