If the property is significantly different from the one depicted in the listing, you should first contact the vacation rental owner or manager to make them aware of your concerns. Often times, complaints can be immediately resolved if the owner or manager is aware of the issue. As a second step, write a review. Reviews have far greater visibility to other travelers, typically are more helpful for other travelers, and give owners the chance to respond.

Especially for complaints such as poor conditions or other mismatches between the property description and experience, we encourage you to post a review. If you are unable to reach the owner during  your stay, please contact Customer Support by clicking the Contact Us button.