If the property is significantly different from the one depicted in the listing, you should first contact the host to make them aware of your concerns. Often times, complaints can be immediately resolved if they are aware of the issue. As a second step, write a review. Reviews have far greater visibility to other guests, typically are more helpful, and give hosts the chance to respond.

Especially for complaints such as poor conditions or other mismatches between the property description and experience, we encourage you to post a review. If you are unable to reach the host during your stay, please contact Customer Support by clicking the Contact Us button.