When a property significantly differs from the listing, you should follow these steps:
  1. First, contact the host to make them aware of your concerns. Complaints can be immediately resolved if the host is aware of the issue. 
  2. Also, report the issue to us within 24 hours from check-in so we're aware.
  3. Write a review. Reviews are visible to other guests, provide helpful feedback on a property, and give hosts the chance to respond. Reviews are particularly helpful for complaints about poor conditions or other mismatches between the property description and experience.
  4. If you are unable to reach the host during your stay, select Contact Us to contact Customer Support.