Vrbo is committed to our vacation rental hosts, and to helping them be good neighbors in their local communities. We’ve created the Stay Neighborly program as a way for community members to let us know if they have a concern about a property that may be listed on Vrbo.
Report a concern If you’re able to talk with the host first, let them know your concerns and give them a chance to make it right. They may not even know there’s a problem. If you're still having issues, submit a Stay Neighborly complaint form and have this information ready:
Your name, email address, and phone number.
URL for the Vrbo listing, if available.
Details about the issue.
Documents such as police reports, affidavits, photos, or formal citations, if available.
Vrbo’s response to your report
After you've submitted the form to us, we'll:
Remind the host about Vrbo’s policies, Terms and Conditions, educational resource center, and best practices for responsible and considerate renting.
Review the listing, alert the owner of your concerns, work to resolve the issue, and where appropriate, remove the listing if we determine it violates our Terms and Conditions.
