Vrbo is committed to our vacation rental hosts, and to helping them be good neighbors in their local communities. We’ve created the Stay Neighborly program as a way for community members to let us know if they have a concern about a property that may be listed on Vrbo.  
Report a concern 
If you’re able to talk with the host first, let them know your concerns and give them a chance to make it right. They may not even know there’s a problem. If you're still having issues, submit a Stay Neighborly complaint form and have this information ready: 
  • Your name, email address, and phone number. 
  • URL for the Vrbo listing, if available. 
  • Details about the issue. 
  • Documents such as police reports, affidavits, photos, or formal citations, if available. 

Vrbo’s response to your report 

After you've submitted the form to us, we'll: 

  • Remind the host about Vrbo’s policies, Terms and Conditions, educational resource center, and best practices for responsible and considerate renting. 
  • Review the listing, alert the owner of your concerns, work to resolve the issue, and where appropriate, remove the listing if we determine it violates our Terms and Conditions.