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Report a concern about a Vrbo property
Vrbo is committed to our vacation rental hosts, and to helping them be good neighbors in their local communities. We’ve created the Stay Neighborly program as a way for community members to let us know if they have a concern about a property that may be listed on Vrbo.
Report a concern
If you’re able to talk with the host first, let them know your concerns and give them a chance to make it right. They may not even know there’s a problem. If you're still having issues, submit a Stay Neighborly complaint form and have this information ready:
Report a concern
If you’re able to talk with the host first, let them know your concerns and give them a chance to make it right. They may not even know there’s a problem. If you're still having issues, submit a Stay Neighborly complaint form and have this information ready:
- Your name, email address, and phone number.
- URL for the Vrbo listing, if available.
- Details about the issue.
- Documents such as police reports, affidavits, photos, or formal citations, if available.
Vrbo’s response to your report
After you've submitted the form to us, we'll:
- Remind the host about Vrbo’s policies, Terms and Conditions, educational resource center, and best practices for responsible and considerate renting.
- Review the listing, alert the owner of your concerns, work to resolve the issue, and where appropriate, remove the listing if we determine it violates our Terms and Conditions.