Off-platform booking happens when a traveler finds or discusses a reservation on Vrbo and is then directed to complete the reservation or payment off-platform to avoid Vrbo fees or protections.

To help provide a safe, consistent experience and protect both hosts and travelers from fraud, phishing, and the loss of Vrbo protections, reservations must be made through Vrbo and payments must follow Vrbo’s checkout and payment flows. Our platform cannot be used to find or discuss a reservation and then take that reservation or payment off-platform to avoid paying compensation or fees to us.

Read Vrbo’s full Off-Platform Booking Policy here.

Blocked messages due to off-platform booking flags 

Vrbo will block messages from hosts that violate the off-platform booking policy. If you send a message to a guest that violates this policy, your message will be automatically blocked and you will be directed to review the Off-Platform Booking Policy.

The following types of messages will be blocked:

  • Messages containing contact information, such as phone numbers or emails, sent prior to booking.  
  • Messages offering alternative booking methods, such as a personal website.  
  • Messages suggesting travelers use an alternative payment method other than the Vrbo platform. 
  • Messages directing travelers to contact you outside of the Vrbo platform.  

To send your message, remove content that is in violation of the Off-Platform Booking Policy.  

Off-platform booking violation warnings

If you are found in violation of the Off-Platform Booking Policy multiple times, it may result in the suspension of your listing.

If you believe you have received a false warning, contact Vrbo support:

  • Within U.S.: 877-202-9331
  • Outside U.S.: +1-512-782-0805