You get paid through our secure payment platform, which allows you to take advantage of Visa, Mastercard, and American Express processing. 

Processing timeline 

Your payouts are sent approximately one business day after your guest checks in. Depending on your bank’s policies, the money will be available in your bank account approximately five to seven business days later. 

If you are a new partner and your first booking is less than 30 days away, the payout is sent to your bank account approximately 30 days after the guest’s payment. 

Payout date 

In your account, payout dates are available in the payments section of the reservation. See View my payment disbursement dates for the steps to find and view payout dates in your account.

You can also access a Payout summary report that provides an overview of payout amounts after the commission and fees are deducted. See View and download your Payout summary for the steps to find and view your payout summary report and About your payout summary for a guide to reading the report.

Payout deductions  

You may see deductions on your payout reflected within the Financial Reporting page as a debited amount.  

Here are some examples of why you may see a deduction on your payout: 

  • Cancellation fee 
    • When you initiate a cancellation of a guest’s booking, the cancellation fee will be deducted from your payout. If the cancellation fee is greater than your payout, the remaining balance will be deducted from the next payout as well until the balance is fully paid. 
  • Traveler chargeback 
    • If you have already been paid and the traveler initiates a chargeback, we automatically deduct the amount from future payouts. 
  • Traveler refund after payout 
    • If a refund is issued after you have been paid, we will deduct the refund amount from future payouts. Refunds and partial refunds could result from a stay, Traveler Service Fee (TSF) tax, or Value-added Tax (VAT). 
  • Full or partial chargebacks or chargeback reversals

You can view your payout deduction information on the Bank Deposits tab of your Financial Reporting page. The fee information will also be visible in the Reservation Payout Summary of the cancelled reservation.