You receive payouts through our secure payment platform, which supports Visa, Mastercard, and American Express payment processing.

 

Payment processing timeline

Payouts are typically disbursed one business day after the guest checks in.

Depending on your bank’s processing policies, funds are usually available in your bank account within five to seven business days after disbursement. To confirm which bank account is set up to receive payouts, see Verify your payout bank account.

If you are a new partner and your first booking is less than 30 days away, the payout is typically disbursed 30 days after the guest’s payment.

 

Payout dates

To find out when guest payments will be disbursed to your bank account, see Check your payment disbursement dates.

You can also view your payout summary report to see an overview of funds you’ve received after commissions and fees are deducted.

 

Payout deductions

You may see deductions reflected as debited amounts on the Financial Reporting page.

These deductions reduce your payout total and can occur for several reasons:

  • Full or partial chargebacks or chargeback reversals
  • Cancellation fees
    • If you cancel a guest’s booking, the cancellation fee is deducted from your payout.
    • If the cancellation fee exceeds the payout amount, the remaining balance is deducted from future payouts until fully paid.
  • Traveler chargebacks
    • If you have already been paid and the traveler initiates a chargeback, we automatically deduct the amount from future payouts.
  • Traveler refunds after payout
    • If a refund is issued after you have been paid, we will deduct the refund amount from future payouts. Refunds and partial refunds could result from a stay, Traveler Service Fee (TSF) tax, or Value-Added Tax (VAT).

Review payout deductions

You can review detailed payout deduction information in your bank deposit report. Deduction details are also shown in the cancelled reservation's Reservation Payout Summary.