Guests can send change requests from their account after a reservation is made. A change request may include updates to booking dates, number of guests, check‑in time, or other reservation details.
Important: When you change a reservation, your cancellation policy dates automatically update to match the new stay dates.
Review and respond to a change request
- Sign in to your Vrbo Owner Dashboard.
- If you manage multiple properties, select the listing you want to manage.
- From the menu, select Inbox.
- Find the reservation. You can:
- Use Filters to narrow your conversations.
- Enter the guest’s name or reservation ID (Res ID) in the search bar.
- Select the guest’s name to open the conversation.
- Review the change request details.
- Reply to the guest to accept or decline the request.
- If the requested change requires a price adjustment, you can send a payment request or issue a refund.