If you’ve chosen 24-hour Review as your booking type, travelers can submit a booking request and you’ll have 24 hours to accept or decline. If you've chosen Instant Booking, bookings will be automatically accepted.

We ensure you stay informed by sending email notifications whenever you receive a booking request.

Once a traveler submits a booking request, a hold is placed on your calendar, and you won’t receive other requests for those dates.

Response timelines:
  • If you accept the booking, the request is moved to your reservation list and the status updates to Booked. The guest's credit card is charged, and they'll receive an email notifying them that you've accepted their booking.
  • If you decline the booking, the hold is removed, and your calendar is open for other requests.
  • If you don't respond within 24 hours, the request is automatically declined.

Guests are less likely to cancel their reservation and more likely to leave a positive review when you respond quickly to their inquiries. You can view all your open booking requests and response times in your Inbox.

What happens if you miss multiple booking requests

If two booking requests in a row expire because you didn't accept or decline them within 24 hours, your listing may be temporarily suspended. When a listing is suspended, it is hidden from search results and won’t receive new booking requests until you take action.

If your listing is suspended, you have two options:

  • Reactivate your listing: Go to the listing status page to see what happened, then follow the reactivation steps to get back on track and start accepting new booking requests again.
  • Keep your listing paused: Whether you're traveling, renovating, or just need a break, you can leave your listing paused for as long as you need.

Tips to avoid suspension

  • Respond to every booking request: Even a decline is better than no response.
  • Keep your calendar updated: Block off dates when your property isn't available so you don't receive requests you can't accept.
  • Turn on notifications: Enable email and push notifications so you never miss a booking request.
  • Switch to Instant Booking: Skip the 24-hour response window entirely by having bookings automatically confirmed.

To accept a booking request:

  1. Log in to your account.
  2. Select Inbox.
  3. Select Booking request.
  4. Select the booking request you want to accept.
  5. Select Accept.
  6. Select Templates to select the template you wish to use. If required, select Attachments to add an attachment to your response.
  7. Review and modify your message to the guest as needed. Then select Accept booking.