Your cancellation policy tells travelers how far in advance they can cancel their reservation and still receive a refund.

Important: When you update your policy, the change only applies to new bookings. Any reservation confirmed before your update will continue to follow the previous policy.

 

Manage your cancellation policies 

From the Cancellation policy page in your Vrbo Owner Dashboard, you can: 

 

Change your cancellation policy 

Your cancellation policy applies to your entire calendar.

  1. Log in to your Vrbo Owner Dashboard.
  2. If you manage multiple properties, select the listing.
  3. In the menu, select Calendar.
  4. In Settings, go to the Availability tab.
  5. Select the cancellation policy.
  6. On the Cancellation policy page, select Edit.
  7. Choose the policy you want to apply.
  8. Select Save.

 

Add a seasonal policy

Use seasonal policies when you need to set different cancellation policies for specific dates. Policies apply based on the check‑in date.

  1. Log in to your Vrbo Owner Dashboard.
  2. If you manage multiple properties, select the listing.
  3. In the menu, select Calendar.
  4. In Settings, go to the Availability tab.
  5. Select the cancellation policy.
  6. On the Cancellation policy page, select Add a seasonal policy.
  7. Under Check-in dates, enter the date range the policy should apply to.
  8. Optional: To add more date ranges, select Add more check-in dates.
  9. Select the cancellation policy type.
  10. Optional: Add a policy name for your own reference. Travelers won’t see this name.
  11. Select Save.

 

Edit a seasonal policy 

Follow these steps to update the details for an existing seasonal policy: 

  1. Log in to your Vrbo Owner Dashboard.
  2. If you manage multiple properties, select the listing.
  3. In the menu, select Calendar.
  4. In Settings, go to the Availability tab.
  5. Select the cancellation policy.
  6. On the Cancellation policy page, find the seasonal policy you want to edit and select the ⋮ options menu.
  7. Select Edit.
  8. Select Yes to confirm.
  9. Update the policy details.
  10. Select Save.

 

Delete a seasonal policy 

Follow these steps to remove a seasonal policy you no longer need:

  1. Log in to your Vrbo Owner Dashboard.
  2. If you manage multiple properties, select the listing.
  3. In the menu, select Calendar.
  4. In Settings, go to the Availability tab.
  5. Select the cancellation policy.
  6. On the Cancellation policy page, find the seasonal policy you want to remove and select the ⋮ options menu.
  7. Select Delete.