You can select a cancellation policy setting for each of your listings:
  • No Refund: No refund offered for any reason or timeframe.
  • Strict: Bookings canceled at least 60 days before the start of the stay will receive a full refund.
  • Firm: Bookings canceled at least 60 days before the start of the stay will receive a full refund. Bookings canceled at least 30 days before the start of the stay will receive a 50% refund.
  • Moderate (recommended): Bookings canceled at least 30 days before the start of the stay will receive a full refund. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund.
  • Relaxed: Bookings canceled at least 14 days before the start of the stay will receive a full refund. Bookings canceled at least 7 days before the start of the stay will receive a 50% refund.
Note: Your cancellation policy supersedes your rental agreement.

Cancellation policies
There are different cancellation policies for integrated property managers (IPMs) and platform partners.
Integrated property managers (IPMs):
  • Refund of the amount payable
    • E.g.,50% of total rent, plus fees.
Platform partners:
  • Refund of the amount paid
    • E.g.,50% of the first payment made at the time of booking.

Custom refunds
You can override the cancellation policy and refund a custom amount. The custom amount must be at least the amount due according to your cancellation policy.

Impact on booking fee
If you have a pay-per-booking listing, you'll be charged a booking fee on the payment amount you kept.