If a traveler needs to cancel their trip, you can set up your cancellation policy so that they'll receive a percentage of their payment back. The percentage applies to the amount that the traveler has paid at the time of the cancellation, not the total amount of the reservation. To make sure these amounts are the same, we recommend you align your cancellation policy with your payment schedule. For example, if you want to refund 50% if a traveler cancels more than 60 days before check-in, make sure they have paid at least 50% of the total amount by that time. 

When setting the cancellation policies for your listing, you may choose from one of five options defined below. Cancellations must be made by 11:59 pm where the property is located on the appropriate day. The cancellation policy you choose from below will supersede your rental agreement. We recommend you choose a cancellation policy that is more restrictive than the one in your rental agreement if needed.  With regards to subscription listings, you can still override the policy and refund a custom amount. 

Cancellation policy options:

No Refund
  • No refund offered for any reason or timeframe.
Strict
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund
Firm
  • Bookings cancelled at least 60 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 30 days before the start of stay will receive a 50% refund
Moderate (recommended)
  • Bookings cancelled at least 30 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 14 days before the start of stay will receive a 50% refund
Relaxed
  • Bookings cancelled at least 14 days before the start of stay will receive 100% refund
  • Bookings cancelled at least 7 days before the start of stay will receive a 50% refund
If you have a pay-per-booking listing and you keep a portion of the reservation payment on a cancellation, you will be charged a booking fee on that portion.