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What are the cancellation policy options for my listing?
When setting your listing’s cancellation policy, you may choose from one of five options.
For example: A traveler cancels a reservation totaling $500.00, but has only paid $200.00 towards the cost of the reservation. if your cancellation policy allows for a 50% refund at this time, the traveler would receive $100.00 back.
Timing of Cancellations
Cancellations must be made by 11:59 pm in the property’s timezone on the chosen day.
Impact on our booking fee
You can override the cancellation policy and refund a custom amount. If you have a pay-per-booking listing and you keep a portion of the payment after cancellation, you will be charged a booking fee on the amount you kept.
Important considerations
The cancellation policy you choose supersedes your rental agreement. If necessary, you can choose a cancellation policy that is more restrictive than the one in your rental agreement.
- No Refund - No refund offered for any reason or timeframe.
- Strict - Bookings canceled at least 60 days before the start of the stay will receive a full refund
- Firm - Bookings canceled at least 60 days before the start of the stay will receive a full refund. Bookings canceled at least 30 days before the start of the stay will receive a 50% refund.
- Moderate (recommended) - Bookings canceled at least 30 days before the start of the stay will receive a full refund. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund.
- Relaxed - Bookings canceled at least 14 days before the start of the stay will receive a full refund. Bookings canceled at least 7 days before the start of the stay will receive a 50% refund.
For example: A traveler cancels a reservation totaling $500.00, but has only paid $200.00 towards the cost of the reservation. if your cancellation policy allows for a 50% refund at this time, the traveler would receive $100.00 back.
Timing of Cancellations
Cancellations must be made by 11:59 pm in the property’s timezone on the chosen day.
Impact on our booking fee
You can override the cancellation policy and refund a custom amount. If you have a pay-per-booking listing and you keep a portion of the payment after cancellation, you will be charged a booking fee on the amount you kept.
Important considerations
The cancellation policy you choose supersedes your rental agreement. If necessary, you can choose a cancellation policy that is more restrictive than the one in your rental agreement.