As an Integrated Property Manager, you must make all reservation changes directly in your property management software (PMS).

Important: If you need to change a reservation that was made before you completed integration onboarding, see Manage existing reservations after integration.

 

Types of reservation modifications

Reservation changes in your PMS may include:

  • Stay date changes
  • Listing or property changes
  • Quote changes (for example, discounts or added fees)
  • Guest count changes
  • Booking status changes (such as cancellations)

 

After you change the reservation

Allow 24 hours for the Booking Update Service to update Vrbo accounts with your changes.

Stay date changes

  • Date changes are reflected on Vrbo accounts.
  • The Vrbo service fee does not update when stay dates are added or removed.

Rate or fee changes

  • Rate and fee changes are not reflected on Vrbo accounts.
  • Make sure to collect added payments or issue refunds directly through your payment processor.