Are fees refunded if a reservation is canceled?

If you cancel a reservation in accordance with your cancellation policy which gives the traveler a full refund or you override the cancellation policy and give a full refund, all previously billed fees will be refunded, including commissions, payment processing, and service fees.

If you or your traveler cancels a reservation and a partial refund is issued, booking and service fees will not be refunded. The payment processing fee will be reversed for the amount refunded. Payment processing fees are only charged on funds that you keep.

If a booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees.