Regardless of who initiates the cancellation, if the traveler is within the window to receive a 100% back and you’ve refunded the full amount, we'll automatically refund the service fee. Additionally, any time the traveler receives a 100% refund, we'll return the commission and payment processing fees on the booking. 

When a partial refund is issued, booking and service fees will not be refunded. The payment processing fee will be reversed for the amount refunded. Payment processing fees are only charged on funds that you keep. 

Important note on refunds 
If a booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees.