When you or a guest cancels a reservation, the refund of both service and payment processing fee might change according to whether the guest receives a full or partial refund. 

If the booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees regardless of whether the refund was full or partial. 

Note for integrated property managers (IPMs): Check how your merchant processor handles fees in case of refunds.

Full refunds

If the guest is within the 100% refund window and you refund the full amount, we'll automatically refund the service fee. When the guest receives a 100% refund, we'll return both the commission and payment processing fees on the booking.

Note for IPMs: If a 100% refund is provided to a guest outside of the cancellation policy, select Contact Us and notify the IPM Support team to request the Vrbo service fee on behalf of the traveler.

Partial refunds

Booking and service fees are not refunded in case of partial refunds. The payment processing fee is reversed for the amount refunded and is only charged on the funds kept.