If you are a property manager managing your listings from within your software, consult your merchant processor to determine how fees are handled for refunds.

100% refunds

Regardless of who cancels the reservation, if the traveler is within the 100% refund window and the host refunds the full amount, we'll automatically refund the service fee. Whenever the traveler receives a 100% refund, we'll return the commission and payment processing fees on the booking.

Partial refunds

Booking and service fees are not refunded on partial refunds. The payment processing fee is reversed for the amount refunded and is only charged on the funds kept.

Different currency refunds

If a booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees.