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Some travelers may request their reservation be cancelled via their Traveler Account. If you agree to this cancellation, follow the steps below to cancel and initiate any potential refunds owed. Please note, if you are refunding a traveler due to cancellation, refunds must be issued prior to cancelling a reservation or by using the steps below. Refunds should also be issued within your set refund policy.

If you need to cancel a reservation and no refund is due, please follow the instructions below.
  1. Log in to your account.
  2. Select Reservations.
  3. Click the reservation to open up the details.
  4. Scroll to bottom of page and click Cancel Reservation.
  5. Select the reason for the cancellation from the picklist that most accurately the reason for cancellation. 

If you intend to refund 100% of the reservation cost and cancel the reservation, you can use the Cancellation Refund feature. This is only available for payments made through checkout.
  1. Log in to your account.
  2. Select Reservations.
  3. Click the reservation to open up the details.
  4. Scroll to the section labeled Payment Schedule.
  5. Click Actions to the right of the payment.
  6. From the drop-down menu, select Cancellation Refund.
  7. Select the reason for the cancellation from the picklist that most accurately reflects the reason for cancellation
  8. Confirm the cancellation and refund amounts and click Cancellation Refund.