To cancel a reservation, follow the steps below to cancel and initiate any potential refunds owed. Please note, if you are refunding a traveler due to cancellation, refunds must be issued prior to canceling a reservation or by using the steps below. The amount of refund will match what you have set up as your set refund policy.
  1. Log in to your account.
  2. If you have more than one listing, click on the appropriate property.
  3. Click on the left navigation menu to expand. 
  4. Click Reservation Manager.
  5. Select Reservations.
  6. Click the reservation to open up the details.
  7. Scroll to the section labeled Payment Schedule.
  8. Click Actions to the right of the payment.
  9. From the drop-down menu, select Cancellation Refund.
  10. Select the reason for the cancellation from the picklist that most accurately reflects the reason for cancellation
  11. Confirm the cancellation and refund amounts and click Cancellation Refund.