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If you need to cancel a reservation, please follow the instructions below.
  1. Log in to your account.
  2. Select Reservations.
  3. Click the reservation to open up the details.
  4. Scroll to bottom of page and click Cancel Reservation.
Please note, if you are refunding a traveler due to cancellation, refunds must be issued prior to cancelling a reservation or by using the steps below. Refunds should also be issued within your set refund policy.

If you intend to refund 100% of the reservation cost and cancel the reservation, you can use the Cancellation Refund feature. This is only available for payments made through checkout.
  1. Log in to your account.
  2. Select Reservations.
  3. Click the reservation to open up the details.
  4. Scroll to the section labeled Payment Schedule.
  5. Click Actions to the right of the payment.
  6. From the drop-down menu, select Cancellation Refund.