Cancel a guest's reservation
Occasionally you may need to cancel a guest’s reservation. Keep in mind that partner-initiated cancellations that don’t qualify for a cancellation waiver can affect your ranking metrics.
- Log in to your account.
- Select the property if you have multiple properties.
- Select Inbox.
- Use the All Messages menu to filter your conversations.
- Select the guest name.
- Select Cancel booking.
- Select the cancellation reason from the menu in step 2.
- Review the refund amount and select Continue.
- Select Confirm to process the refund.