- Help Homekeyboard_arrow_right
- Manage Reservations
Cancel a guest's reservation as a host
Guests should cancel their own reservations through their account, even if the booking is not eligible for a full refund. This ensures the cancellation is properly recorded and avoids penalties for the host.
If the guest is unable to cancel on their own—especially for reservations not eligible for a refund—they should contact Vrbo support for assistance. Hosts should avoid canceling on behalf of the guest, as partner-initiated cancelations may impact ranking metrics and result in fees unless a waiver is granted.
In some cases, guests may not be able to cancel their reservation instantly and will instead submit a cancellation request, which requires host approval.
When a guest submits a cancellation request, the booking status will appear as Cancellation Requested in your inbox. These are not considered host-initiated cancellations and will not result in penalties or fees when you approve them.
The booking will be updated to show a canceled status, and any applicable fees will appear below the cancellation status.
Note:
If the guest is unable to cancel on their own—especially for reservations not eligible for a refund—they should contact Vrbo support for assistance. Hosts should avoid canceling on behalf of the guest, as partner-initiated cancelations may impact ranking metrics and result in fees unless a waiver is granted.
In some cases, guests may not be able to cancel their reservation instantly and will instead submit a cancellation request, which requires host approval.
When a guest submits a cancellation request, the booking status will appear as Cancellation Requested in your inbox. These are not considered host-initiated cancellations and will not result in penalties or fees when you approve them.
Cancel a guest’s booking as a host
- Log in to your account.
- Select the property (if you have multiple properties).
- Go to Inbox.
- Use Filters to narrow down your conversations.
- You can also search by the guest's name or reservation ID (Res ID) in the search bar.
- Select the guest's name.
- Select Cancel booking.
- Select the cancellation reason.
- Include a message to the guest explaining why the reservation is being cancelled.
- Review the refund amount and select Continue.
- Full refunds are required for all partner-initiated cancellations except for instances of house rule violations.
- Review cancellation terms to understand the impacts before proceeding.
- Select Cancel reservation to confirm and process the refund.
The booking will be updated to show a canceled status, and any applicable fees will appear below the cancellation status.
Note:
- Partner-initiated cancellations that don’t qualify for a cancellation waiver can affect your ranking metrics.
- Cancellation waiver requests must be submitted within 10 days of the cancellation.
- If cancellations are due to property sold or ownership change, see About transferring a listing to a new owner to prevent negative guest impacts.