Occasionally you may need to cancel a guest’s reservation. Keep in mind that partner-initiated cancellations that don’t qualify for a cancellation waiver can affect your ranking metrics.
  1. Log in to your account.
  2. Select the property if you have multiple properties.
  3. Select Inbox.
  4. Use the All Messages menu to filter your conversations.
  5. Select the guest name.
  6. Select Cancel booking.
  7. Select the cancellation reason from the menu in step 2.
  8. Review the refund amount and select Continue.
  9. Select Confirm to process the refund.