How do I cancel a reservation?
To cancel a reservation, follow the steps below to cancel and initiate any potential refunds owed. Please note, if you are refunding a traveler due to cancellation, refunds must be issued prior to canceling a reservation or by using the steps below. The amount of refund will match what you have set up as your set refund policy.
- Log in to your account.
- If you have more than one listing, click on the appropriate property.
- Click on the left navigation menu to expand.
- Click Reservation Manager.
- Select Reservations.
- Click the reservation to open up the details.
- Scroll to the section labeled Payment Schedule.
- Click Actions to the right of the payment.
- From the drop-down menu, select Cancellation Refund.
- Select the reason for the cancellation from the picklist that most accurately reflects the reason for cancellation
- Confirm the cancellation and refund amounts and click Cancellation Refund.