​​​​​​When large-scale travel disruptions prevent or prohibit a guest from starting or completing their stay, Vrbo may apply its Extenuating Circumstances Policy. When the policy applies, guests may be eligible to cancel their booking and receive a refund, regardless of the listing’s cancellation policy, and hosts may be eligible for a host cancellation fee waiver for cancellations arising from a qualifying disruption.

Vrbo will determine, at its discretion, whether this policy applies, including the affected area and which disruptions and reservations fall within scope.

For more information on what type of disruptions may fall in scope of this policy, refer to our Extenuating Circumstances Policy.