To maintain traveler trust in our marketplace, it is essential that you uphold all confirmed bookings. If a partner cancels an accepted booking, or is responsible for the cancellation, we will charge a tiered partner fee. Additional actions, such as a temporary listing suspension, may also be imposed. 

Exceptions to the policy can be made for cancellations outside of the partner’s control. 

Cancellation Fee  

Effective: October 14, 2023 (U.S. Only)  

Fees will offset the anticipated costs and negative impact of cancellations that would otherwise burden our travelers, Vrbo, and our marketplace trust.  

You may be found responsible for a cancellation if: 

  • You cancel a booking for reasons that don’t meet our policy’s criteria for a justified cancellation.  
  • You double booked a listing, resulting in a cancellation. 
  • You misled a traveler by substituting one property for another. 
  • You circumvent this policy, including requesting travelers initiate the cancellation. 


Important: Partners who incorrectly report or falsely categorize a cancellation to circumvent EG fees may still be charged a fee and face other marketplace consequences, such as suspension or termination. 

Cancellation Fee Structure   

We will impose a fee starting at $50 USD for any partner-initiated cancellation.

We will factor booking value and timing of cancellation when determining the fee amount: 

  • If the reservation is canceled within 48 hours of check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. 
  • If the reservation is canceled more than 48 hours, but within 30 days of check-in, the fee is 25% of the reservation amount. 
  • If the reservation is canceled more than 30 days before check-in, the fee is 10% of the reservation amount. 

Reservation amount includes base rate plus all your defined fees (such as cleaning or pet). If the calculated fee is less than $50 USD, it will be adjusted to $50 USD. There is no limit or maximum fee amount.  

Cancellation fees will be automatically deducted from your next payout. If the fee is greater than your next payout, it will be deducted from future payouts until the fee amount is met.  

Note for Integrated Property Managers: You will receive invoices for the cancellation fees.  

Additionally, partners who cancel (or are found responsible for a cancellation) will not receive the payout for that reservation. If the payout was already completed, future payouts will be reduced accordingly. 

Temporary Suspension  

Effective: May 23, 2024 (Global) 

In conjunction with the Partner Cancellation Fee outlined above, a temporary 7-day listing suspension will be applied for partner-initiated cancellations of an accepted booking: 

Only the listing for which the cancellation was applied will be temporarily suspended. 

Temporary suspension will begin 10 days after the cancellation, unless the partner requests and receives a waiver as outlined below.  

Host Cancellation Waiver   

We understand not all cancellations are within your control.

Partners may be eligible for a waiver if they are able to adequately establish one of the following circumstances apply: 

  • Force majeure events, such as natural disasters. 
  • Government-imposed travel restrictions. 
  • Traveler did or intends to break house rules (including unauthorized parties). 
  • Maintenance emergencies or circumstances threatening traveler health and safety. 
  • An error in Vrbo platform or services led to the cancellation. 
  • Failure of the traveler to complete payments. 
  • Suspected or probable risk of fraudulent behavior.  

Request a cancellation waiver  

Temporary suspension begins 10 days from the date of cancellation. You must submit a waiver and have it approved within those 10 days to avoid temporary suspension. You will also have 10 days from the date of the cancellation to request a waiver to avoid cancellation fees.    

To request a cancellation waiver, contact customer support from your Vrbo Dashboard or the link at the bottom of this help article. Select the reason that is closest to your issue. If you have an account manager, contact them directly. You will have to provide proof that the impacted reservation was canceled for reasons beyond your control to qualify for a waiver.  

Other Consequences 

You may be subject to other consequences not listed above if you cancel a guest’s reservation. 

Other consequences include: 

  • Calendar blocks 
    • These will occur if you canceled because you double-booked the reservation, have an extenuating circumstance, or your property was recently sold or came under new ownership.  
    • Your listing’s calendar will also be blocked for the days of the original reservation that you canceled.  
  • Decreased Premier Host eligibility  
    • If your cancellation rate exceeds 1%, you will lose Premier Host eligibility.  
  • Lower ranking 
    • Cancellations could negatively affect your market rank. 
  • Partner suspension or termination 
    • Partner cancellations may result in the suspension or termination of your Vrbo account if Marketplace Standards are not met.