Listing photos   

High-quality photos are critical to the success of your listing. Our platform includes a feature that flags photos not meeting our requirements. 

Photos that you've uploaded may undergo rejection or editing if they fail to comply with the following guidelines:  

  • Minimum quality resolution: 1024 x 683 pixels  
  • Best quality resolution: 3840 x 2160 pixels or higher  
  • Maximum file size: 20 MB   
  • Supported formats: JPEG/JPG, PNG, or GIF   
  • Desired photo quality: Sharp, well-lit, high-resolution photos   
  • Photo orientation: Horizontal (landscape) display  

Photos with the following characteristics will not be accepted:   

  • Area maps  
  • Black and white   
  • Blank, duplicated, or near duplicates of other photos  
  • Blurry (hint: avoid taking photos in Portrait Mode, which adds blurriness)  
  • Close-ups of a plant   
  • Collages of multiple photos or multiple listings   
  • Copied from another listing  
  • Copyrighted material   
  • Depicts subjects or scenes unrelated to your property or area  
  • Inappropriateness  
  • License plates  
  • Portrait orientation  
  • Something other than a photo, such as a document, certificate, illustration, or poster   
  • Text of any kind (including text overlays, URL or contact information)  
  • Watermarked with logos or borders  

Troubleshooting  

If you’re having trouble uploading photos to your listing, here are some things you can try:  

  • Verify that your photos are in the correct format (.jpg, jpeg, png, or gif)  
  • Verify that the file size doesn’t exceed 20MB  
  • Verify that the file is at least 1024 x 683 pixels  

Note: Any changes to your photos can take up to 10 minutes to display on the guest-facing website (this does not apply to partners who have integrated with software). 

Important: You should always have at least 6 photos published for your property at all times. Having less than 6 photos for more than 30 days can result in an indefinite suspension penalty. If you have a multi-unit property, these photos must include the following categories: 

  • 1 building exterior photo 
  • 1 interior or lobby photo 
  • 3 guestroom photos 
  • 1 bathroom photo