Owners and property managers can rate their guests who book and pay through our sites. These ratings are shown as an average to owners when a traveler submits a booking request. If the traveler has been reviewed by previous owners, the average will appear at the top of the conversation in the owner or manager’s Inbox. 

If the traveler books and pays using our website, the owner or property manager will  see a card in their marketplace feed to review their guests on checkout day. If the owners have not reviewed their guests, they will receive an email three days after the stay. The owner can rate the traveler from one to five stars on their overall experience, cleanliness, communication, and adherence to house rules. There are no text boxes. 

The traveler and owner or property manager have one year to provide their review. However, once one party submits their review, the other party has 14 days to complete their review. The reviews are private during this 14-day period. Once the 14 days elapse or both parties complete their reviews, the reviews will go live on the site. After the reviews have been published, both parties cannot edit their reviews. 

Ratings of travelers are not public; owners and property managers can view the average star rating of travelers with whom they are corresponding. Once a booking has been completed, owners will continue to have access to the average star rating of that traveler. Other travelers and owners who are not in a conversation with the traveler will not be able to view the traveler's rating. Travelers who receive ratings will be able to see their ratings within their profile.