About the welcome guide
The welcome guide is a collection of essential stay and amenity details for your guests. You can create a unique welcome guide for each property to provide a great experience for your guests.
Your welcome guide includes:
Owner or manager contact information
Directions to the property
Check-in and check-out instructions
Amenity instructions- such as how to use WiFi or laundry
Guest access to the welcome guide
Only guests with a confirmed booking will have access to information from your welcome guide. The details will no longer be available once they check out, or if they cancel the booking.
The welcome guide information is emailed to your guests in the language you wrote it in, three days before check-in. Your guests can also access the information through the Vrbo app and on the web.