Welcome guide is a collection of essential stay and amenity details guests need. You can create a unique welcome guide for each property to provide a great experience for your guests.

Your welcome guide includes
  • Owner or manager contact information
  • Directions to the property
  • Parking instructions
  • Access instructions
  • Check-in and check-out instructions
  • Amenity instructions- such as how to use WiFi or laundry
The information in your welcome guide is emailed to your guests in the language you wrote it, 10 days before check-in. Your guests can also access the information through the traveler app and on the web.

Only guests with a confirmed booking will have access to information from your welcome guide. The details will no longer be available once they check out, or if they cancel the booking.

Switching from Mobile Hospitality Manager to welcome guide

Welcome guide takes the place of Mobile Hospitality Manager and offers a more consistent and usable experience for guests. From the property dashboard, click Welcome guide and follow the prompts. A PDF of the information you provided in Mobile Hospitality Manager is available the first time you access welcome guide.

Differences between welcome guide and Mobile Hospitality Manager

Your welcome guide can include most of the information that was available in Mobile Hospitality Manager. However, some information that you were able to add in Mobile Hospitality Manager will not be supported in welcome guide. We removed information that was provided to guests elsewhere or that travelers did not find useful.