What should I do if I cannot contact the property owner after I have made a booking?
You may find the owner’s contact details by logging into My trips and selecting your upcoming trip. You may see the option to message the property owner and see their telephone number.
If your query is urgent we recommend that you contact the property owner or manager directly by phone if they have provided a number. If the owner does not answer the first time you try to call, we recommend that you leave a voice mail if possible and try to call again later.
If you have not been contacted by the owner and you are due to check into the property in less than 24 hours, please contact customer support team and we will try to contact the owner on your behalf.