We recommend that hosts reply to all guest messages within 24 hours. If your booking is confirmed and your stay is more than 24 hours away, it may take the host a little longer to get back to you. 
 
Locate a host’s contact details 
You can find the host’s contact details by logging into My Trips and selecting your upcoming trip.  

Send an urgent message 
If your message is urgent and the host isn’t responding to email, we recommend that you contact them by phone if they've provided a number. If the host doesn’t answer the first time you call, we recommend that you leave a voicemail and try to call again later. 
 
If the host hasn’t contacted you and you’re due to check into the property in less than 24 hours, please contact our customer support team and we'll try to contact the host on your behalf. See the following chart for support languages, phone numbers, and hours of operation.

 

Site and Language 

Phone Number 

Hours 

Vrbo US (English) 

877-202-4291  
 
Outside the US: 1-512-782-0805  

24/7 

Vrbo US (Spanish) 

Vrbo US (French) 

1-503-821-4261 

Vrbo Mexico (Spanish)52-8005630687 

Vrbo UK  (English) 

+44 800 032 5622 

Vrbo Sweden (English)  

+46 (0) 201 604 695 

Vrbo Denmark (Danish)  
 
Vrbo Norway (Norwegian)  

+45 (0) 89 88 27 95 

Vrbo Spain (Spanish) 

Within Spain: 900 031 108 
 
Outside Spain: +34 911 238 309

Abritel (French) 

+33 04 13 68 02 88  

FeWo (German) 

Select Contact Us to get help from our Customer Support team. 

Vrbo Austria (German) 

Vrbo Italy (Italian) 

Within Italy: 800 793 675  
 
Outside Italy: +39 06 80 33 52 07 

Vrbo Portugal (Portuguese) 

Within Portugal: 800210539
 
Outside Portugal: +351 308 801 569  

Vrbo Brazil (Portuguese) Within Brazil: 0800 030 0331
 
Outside Brazil: +55 11 4700 2359		24/7 

Note: Between the hours of 00:00-10:00 (CET) service is provided in English

Vrbo Netherlands (Dutch)* 

+31 (0) 20 26 29 300  

9am-6pm (CET), Mon-Fri 

Vrbo Greece (Greek)* 

+30 800 44149866  

October - March  
11am-8pm (CET), Mon-Fri 
 
April - September  
12pm-9pm (CET), M-F 

Vrbo Australia (English)** 

Within Australia: 1800 662 594  
 
Outside Australia: +61 291 654 531 

24/7  

Vrbo New Zealand (English)** 

Within New Zealand: 0800 005 604
 
Outside New Zealand: +64 9801 1377  

Vrbo Singapore (English)** 

  • Singapore:  +65 66227363 

  • Malaysia: +60 377249656 

  • Hong Kong: +852 58082655

  • Indonesia: + 62 212 789 9745   

  • Thailand: +66 27873011

  • Philippines:  1800 87989968  

  • Taiwan:  +886 255924054

  • South Korea: +82 234833305 

Vrbo Japan (Japanese)** 

+81 345789669  

9am-6pm (JST), Mon-Fri 

* If you need to reach Vrbo Netherlands (Dutch) or Vrbo Greece (Greek) after hours, please call Vrbo UK (English) instead.
**If you need to reach Vrbo Japan (Japanese) after hours, refer to Trouble checking in to a property after hours.