Reviews that meet our content guidelines can’t be edited or removed by owners or property managers. If you've received a negative review, here are some suggestions to help manage the review.  

Post an owner response
An owner response allows you to share the steps you have or will take to address your guest’s concerns. Use the owner response to demonstrate your professionalism, attentiveness to your guests and dedication to improving the guest experience.
Ask past guests to leave a review
Let the positive experiences of past guests serve as a testament to your property’s quality and experience.