A payment request includes a detailed quote and a link to pay. When you pre-approve a guest to book a stay, a payment request is automatically sent to their account.
  1. Log in to your account.
  2. Select the listing if you have multiple properties.
  3. Select Inbox.
  4. Select Inquiries to filter your inbox to guests who have sent booking inquiries to your property.
    • You can also enter the guest's name or reservation ID (Res ID) into the search bar.
  5. Select the guest's name.
  6. Under Inquiry, select Send pre-approval.
  7. Review the booking and payment details.
  8. If you need to edit the quote for any reason, select Edit quote.
  9. Customize your reply message if needed.
    • You can select a message template or add an attachment.
  10. Select Pre-approve to send the traveler a payment request.

Tentative requests

First payment requests that remain unedited, or unpaid by a guest, will expire within 3 days. Your calendar will show as tentative only to you during this period. Once a payment request expires, the tentative reservation will be removed from your calendar. If you edit a quote, the booking request won’t expire and will remain on your calendar as a tentative reservation. Learn how to resend a payment request.