A payment request includes a detailed price quote and a link for the guest to pay. When you pre-approve a guest to book a stay, a payment request is automatically sent to the guest’s account.

 

Send a payment request

  1. Log in to your Vrbo Owner Dashboard.
  2. If you manage multiple properties, select the listing you want to manage.
  3. From the menu, select Inbox.
  4. Find the booking inquiry. You can:
    • Select Inquiries to filter your inbox.
    • Enter the guest’s name or reservation ID (Res ID) in the search bar.
  5. Select the guest’s name to open the inquiry.
  6. In Inquiry, select Send pre-approval.
  7. Review the booking and payment details.
  8. If you need to make changes to the quote, select Edit quote.
  9. Customize your reply message if needed. You can:
    • Select a message template.
    • Add an attachment.
  10. Select Pre-approve to send the payment request to the guest.

While the payment request is active, your calendar shows the reservation as tentative, visible only to you.

 

Payment request expiration

  • If you edit the quote, the booking request does not expire and remains on your calendar as a tentative reservation.
  • The first payment request expires after three days if you have not made any edits and the guest has not completed payment.
  • When a payment request expires, the tentative reservation is removed from your calendar.

To notify the guest again, you can resend a payment request.