Download your payment history

The payment history report shows all transactions for bookings that were paid through us. You can use this report to track guest payments, refunds, and disbursements.

The report includes payment history for paid, refunded, and partially refunded payments.

Download your payment history report

Sign in to your Owner Dashboard.
If you manage more than one property, select the listing you want.
From the menu, select Payments, then Payment history.
If your listing uses OpenEdge (formerly PayPros) for payment processing, select the printer icon to print your report.
Select your Check-in and Check-out dates.
Select Download report.

If the download is slow, the report may contain a large amount of data. Try downloading the report in smaller date ranges.

Understand your payment history report

Not all columns listed below appear in every report. Columns vary based on your payment setup, booking details, and tax settings.

Column	Description
RefID	The unique transaction identifier for a payment made toward a booking.
Payout ID	The unique identifier for a payout batch that includes disbursements for one or more bookings.
Reservation ID	This is a unique identifier for each booking. The Reservation ID stays the same for all payments and refunds linked to the booking.
Check In Check Out	The booking’s start and end dates.
Number of Nights	The number of nights for the booking.
Source	The website where the guest made the booking. This information is not always available.
Subscription Model	Your subscription model at the time of the booking: PPS = Paid Subscription PPB = Pay-per-booking This column is not always included in reports.
Payment Date	The date the guest completed the payment.
Disbursement Date	The date the payout was sent to the host.
Payment Type	The type of transaction made towards the booking (for example, a rent payment or refund).
Property ID	Your property listing’s unique identifier on our website.
Guest Name	The name of the primary guest on the booking.
Payment Method	The payment method the guest used to make the booking.
Taxable Revenue	The total taxable charges associated with the booking (rent and fees) charged by you. If rent is taxable, but a fee isn’t taxable, it will contain only the taxable rental amount. If the fees are marked as taxable, this will be the sum of rent plus those taxable fees. This column includes the rental amount, additional guest fee, and user-defined fees marked as taxable. It doesn’t include guest products such as Property Damage Protection or damage deposit. This column will be blank if the tax is marked as included in amount, I do not collect tax, or if your tax settings page shows that we’re collecting and remitting taxes on the bookings for your rental property at pre-defined rates.
Non-Taxable Revenue	The total non-taxable charges associated with the booking (rent and fees) charged by you. If you don’t define tax, or if there are fees not marked as taxable, the sum of those amounts appears in this column. This column includes user-defined fees not marked as taxable, damage deposit, rental amount, and additional guest fee if the tax is marked included in amount or I do not collect tax. This column does not include guest products such as property damage protection.
Tax	The Tax (United States), VAT Tax (European Union), or Other Tax (optional) set by the host in the Taxes and Fees section.
Service Fee	The service fee amount collected from the traveler by us in the first payment.
Currency	The currency used for the booking payment.
Commission	The amount charged when a booking is made through our website. Commission only applies to pay-per-booking listings. The commission for the entire booking is captured on and deducted from the first payment. Commission is refunded for cancellations with a full refund or when commission is overcharged on an extra payment added as the refundable damage deposit (RDD).
VAT on Commission	The Value-Added Tax (VAT) we pay on the pay-per-booking commission in the EU. This is paid by the owner as a deduction from their booking.
Paid By Guest	Payment-specific records for each payment and refund. Each transaction will have its own row. Rent payments are shown as positive values. They list the amount the guest paid on that payment record. If the guest makes one payment in full, it will equal Taxable Revenue + Non-Taxable Revenue + Tax + Service Fee. Refund payments are shown as negative values with no revenue listed. The amount shown is paid to the guest.
Your Revenue	The amount the guest paid for the rental minus the Service Fee.
Payment Processing Fee	The amount paid to our payment provider to process a credit card payment.
Deposit Amount	The amount directly deposited to your account minus the Payment Processing Fee and Service Fee. If you require a refundable damage deposit, it will be included in this column. Refundable damage deposits are held in escrow by your payment provider at the time of payment. If the damage deposit is refunded, the deduction will show as a separate transaction in the report. If you claim damage against the damage deposit, those funds will be deposited to your account.
Stay Tax We Remit	The amount of stay or lodging tax we’ve collected and remitted. Property owners are responsible for any taxes associated with renting their property, but some jurisdictions require us to collect and remit lodging tax for online bookings.
Stay Tax You Remit	The amount of stay or lodging tax you’re responsible for remitting to your local jurisdiction.
Payable To You	The amount received as a final amount owed to the owner with all processing fees taken out. If you require a refundable damage deposit, the amount is included in this column. Refundable damage deposits are held in escrow by your payment provider at the time of payment. If the damage deposit is refunded, the deduction will show as a separate transaction in the report.
Refundable Deposit	The original refundable damage deposit amount paid by the guest on the transaction.
Payout	Rent payments start with a guest payment and add negative values for fees, resulting in the amount paid to the owner. Refunds start with a negative guest payment amount and add positive values for fees, resulting in the amount the owner paid out for the refund.