You can access important information about your booking by accessing your Traveler Account. In your Traveler Account, you will be able to find:
  • The owner or property manager's contact information.
  • The cancellation policy associated with your reservation.
  • The address of the rental. The address is available 30 days before check-in.
  • Safety features available at the property.
  • Extra details provided by the owner or property manager. These may include Wi-Fi instructions, Access/Door codes, etc. 
Please note that some information is only available if the owner or manager provides it. They may opt to limit when details become available. For example, they may choose to only show the door code/access info 7 days before check-in. 

We recommend you access your Traveler Account via the mobile app to receive as many details about your rental as possible. 

You will also receive an email with any provided information 10 days before your stay. If your check-in day is within 10 days at the time of booking, this email gets sent once you receive your booking confirmation email.

If this information is not available you will need to contact the owner or manager directly.