If you are canceling for reasons related to COVID-19 coronavirus, please see the related article below for the most up-to-date information.

How to cancel a reservation:
  1. Log in to your Vrbo account.
  2. Click My Trips.
  3. Select the reservation you want to cancel.
  4. From the Details tab, click Manage your booking.
  5. Review the property's cancellation policy.
  6. Click Cancel booking.
Request a cancellation
If you follow the steps above and see Request cancellation, the host will need to process the cancellation after you submit. If you don't hear from them within 24 hours of your initial request or don't see an option to cancel your booking or request a cancellation, please contact them directly.

How refunds work
Your refund is issued based on the property's cancellation policy. If you cancel your reservation and are within the window to receive a 100% refund, the service fee will be refunded to you automatically when the cancellation is confirmed. 

If a booking was charged in a different currency, the payment and refund totals might vary based on currency exchange rates and bank-issued exchange fees. Your refund will be sent to the original form of payment. If that account is closed, please contact your financial institution.

Canceling your travel protection products
If you have canceled a trip that you purchased damage protection or travel insurance for, please contact Generali Travel Protection directly regarding a refund of either plan. Contact information for CSA/Generali is in the email you received from them after purchasing one of their plans.