Cancel a reservation

For Desktop and Mobile Devices
  1. Sign in to your Vrbo account.
  2. Select your account name and choose My Trips.
  3. Select the reservation you wish to cancel.
  4. In the Trip Details section, review the property's cancellation policy.
  5. Choose Change or Cancel.
  6. Select Cancel Booking. Once done, a Virtual Assistant window will appear to walk you through canceling the reservation.
  7. If Expedia can cancel your reservation, it will be cancelled automatically. However, some requests will be submitted to the host to process. Follow-up with the host if you do not hear back about your cancellation within 24 hours.  

About refunds

Eligible for a 100% refund  

You can cancel your reservation through your guest account if you are eligible for a 100% refund. You’ll receive a refund based on the cancellation policy of the property you booked. 

Not eligible for a 100% refund  

If you are not eligible for a 100% refund, you are still able to cancel the reservation from your account. However, you will need to adhere to the cancellation policy present on your reservation and will receive a refund amount based upon that cancellation policy. 

Any refunds issued will take up to 5 days to appear on your account.  If a booking was charged in a different currency, the payment and refund totals might vary based on currency exchange rates and bank-issued exchange fees. Your refund will be sent to the original form of payment. If that account is closed, please contact your financial institution.

If you used OneKeyCash to pay for your entire booking, and you’ve been charged a service fee, that’ll come out of your OneKeyCash balance. 

Travel protection products

If you purchased damage protection or travel insurance for your canceled trip, please contact Generali Travel Protection directly regarding a refund of either plan. Contact information for CSA/Generali is in the email you received from them after purchasing one of their plans.