The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees paid by the guest. This fee helps cover the cost of secure transactions, product development, and 24/7 customer service. Additionally, when a guest pays through our site, they are eligible for the Book with Confidence Guarantee.

The service fee amount varies. Generally, the higher the reservation amount, the lower the percentage of the service fee. A value-added tax is charged on the service fee where required by local regulations.

Service fee refunds
Hosts don't have the ability to discount or waive the service fee. If the reservation is within the window for a 100% refund per the property's cancellation policy, the service fee will automatically be refunded when the cancellation is confirmed.