How do I protect my property from potential damage?
If you use HomeAway Payments and want to include a damage deposit, you can select a combination of 2 methods mentioned below within the rates section of your listing:
Property Damage Protection:
With this option, you provide guests a choice between a low cost property damage policy that covers accidental damages, where you will be the beneficiary, or a refundable damage deposit that's equivalent to the full policy coverage amount that you select.
To learn more about Property Damage Deposit and the different policy coverage options, click here.
Refundable Damage Deposit:
This is the amount that you require for a refundable damage deposit. You can set this to be any value you choose. It can be used separately or in conjunction with Property Damage Protection option mentioned above.
Please note: If you require both property damage protection as well as a refundable damage deposit, and have a pending eClaim filed with CSA, this will cause the automatic refund to go into a dormant state. You can check the status of your claim through the eClaims system. After the final decision is made on the eClaim, the refundable damage deposit actions drop down menu will be presented. You will need to take action to either refund or withhold funds.
If you do not use HomeAway Payments, please encourage your guests to visit www.vacationprotection.com to save you both the hassle of a damage deposit and provide protection against expenses due to accidental damage.
Also make sure your House Rules section is fully completed to let your guests know what your rules are on maximum occupancy, minimum age of primary renter, if you allow events, children, smoking, and pets.
You can require travelers to sign a legal rental agreement before arriving at the property. Proper rental agreements can be used to communicate exactly how owners or managers wish their properties to be treated.