While extensive damage to a rental property is rare, smaller damage like scuffed furniture or broken glass may occur from time to time.

Vrbo offers several ways to help protect your property from potential damage.

Property Damage Protection

Property Damage Protection (PDP) is an optional insurance that guests can purchase to help cover accidental damage to your property during their stay. It provides an alternative to holding a refundable damage deposit and can give you and your guests greater peace of mind.

How PDP works

You can choose the level of coverage from your damage protection settings:

  • Guest pays $59 for $1500 coverage
  • Guest pays $89 for $3000 coverage
  • Guest pays $119 for $5000 coverage

When booking, guests will be given the choice of paying the Property Damage Protection plan cost or paying the amount equivalent to the selected coverage level as a damage security deposit.

For example: If you enable the $89 option for your property, at the time of booking the guest can instead choose to leave $3000 as a damage security deposit. If the guest selects the damage security deposit option, Vrbo will either collect a refundable damage deposit at the time of booking or keep the guest's payment information as card on file. 

Damage security deposit

You can choose to set a damage deposit amount that your guest will be responsible for if they cause damage to your property. For damage security amounts at $5,000 or below, we will store your guest's payment information as a card on file. If you set an amount above $5,000, we will charge a refundable damage deposit to your guest at the time of booking.

What happens if damage occurs

If damage occurs during a covered stay:

If the guest chose a Property Damage Protection Plan

  • You can file a claim directly under the Property Damage Protection Plan listed in the reservation.
  • Approved claims are paid according to the terms of the Plan and your coverage limit.

If the guest chose to pay a security damage deposit

  • You can deduct reasonable repair costs if you document and report the damage in line with platform and policy rules within 14 days of check-out.
  • If the damage security was collected as a damage deposit, any remaining amount is refunded to the guest.