Guests may receive refunds for payments or fees for several reasons. Each refund type follows specific rules based on your cancellation policy, damage deposit settings, insurance requirements, and other factors.

Cancellation refunds

Guests can cancel their booking through their Vrbo traveler account. Refunds are automatically issued according to your cancellation policy. You can review your property's cancellation policy (and any seasonal policies) in your Calendar’s settings.

Service fee refunds

If the guest is eligible for a 100% refund and you have refunded their full payment, Vrbo will automatically refund the service fee.

Damage deposit refunds

Vrbo holds the refundable damage deposit for 7 or 14 days after check‑out, depending on the setting you selected for your property.

If damage occurs, you have 7 or 14 days to claim all or part of the deposit. After that time, Vrbo automatically refunds the remaining deposit to the guest.

Pending eClaims and refunds

If your property requires both damage protection and a refundable damage deposit, and an eClaim with Generali is pending, Vrbo will hold the deposit until the claim is resolved.

You can check the eClaim status in the eClaims system. Once a final decision is made, the damage‑deposit menu becomes available again, allowing you to refund or withhold funds.

Travel and Damage Protection insurance refunds

  • If your listing requires guests to purchase damage protection, premiums are automatically refunded after a cancellation.
  • If the guest purchased trip protection separately, they must contact their insurer to determine refund eligibility.

Bookings charged in different currencies

For bookings charged in a different currency, refund amounts may differ from the original charges due to exchange rates or bank fees.