Cancellation refunds
Travelers can cancel their booking through their traveler account. They will automatically receive a refund based on the cancellation policy you set up within the Rules & policies section of your account.

If you decide to refund more than your cancellation policy allows, you can process the refund in your Reservation manager. See the related article for detailed instructions

Service fee refunds
If the traveler receives a refund of 100% of the amount paid, we will automatically refund the service fee to them.

Damage deposit refunds
The refundable damage deposit is also held and later automatically refunded 7 or 14 days after check-out, depending on which option you select. If damage occurs during a stay, you can claim all or a portion of the refundable damage deposit prior to the 7 or 14 day period ending. You will receive an email reminder the day a traveler checks out to take action if necessary.

If you require both property damage protection and a refundable damage deposit and have a pending eClaim with CSA, the refundable damage deposit will be held until the eClaim is finalized. You can check the status of your claim through the eClaims system. After a final decision is made on the eClaim, the refundable damage deposit drop-down menu will appear. You will then need to take action to either refund or withhold funds.

Travel and damage protection insurance refunds
If your listing requires travelers to purchase damage protection, they will be refunded the amount automatically after the cancellation of the stay.

If the traveler chose to purchase travel or damage insurance after booking the trip, they must contact their insurer directly to determine if they are eligible for a refund of the insurance premium.

Bookings charged in different currencies 
If a booking was charged in a different currency, the payment and refund totals may vary based on currency exchange rates and bank-issued exchange fees.