Integrated Property Managers - Keep listings live after decommissioning

This article explains what happens after an integration is decommissioned and the steps required to keep your listings active and bookable on Vrbo.

What decommissioning means

Decommissioning an integration ends the connection between your property management software (PMS) and Vrbo.

After decommissioning:

• Rates, availability, and policies stop syncing, which causes listings to no longer be live and bookable on Vrbo.
  • If you want your properties to continue appearing on Vrbo after decommissioning, complete the required steps to keep listings live.
• Changes made in your PMS no longer sync to Vrbo.
• Existing listing content remains on Vrbo but must be updated or removed manually in the Vrbo Owner Dashboard.

Impact on bookings and payments

After decommissioning:

• Existing bookings made through the software remain valid.
  • You are responsible for collecting any outstanding payments for these bookings.
  • To cancel and refund existing bookings, contact Integrated Property Manager Support. They handle the cancellation manually and process the refund outside the Vrbo platform.
• For pay-per-booking accounts, Vrbo charges commission for bookings made while the account was integrated. The commission is charged to the card on file on the first day of the month following checkout.

If you want your properties to continue appearing on Vrbo after decommissioning, you will need to relist your properties directly on the Vrbo platform using the following instructions.

Required steps to keep listings live

After decommissioning, complete the following steps for each listing to make it live and bookable on Vrbo:

• Set your nightly rates, including:
  • Discounts
  • Seasonal rates
  • Taxes
• Set up:
  • House rules
  • Cancellation policies
  • Rental agreements
• Add your bank details to Vrbo's payment platform.
• Update your calendar to reflect upcoming reservations.

Booking model selection

If you choose to use platform Online Booking instead of Instant Booking, you must sign up independently after the decommission is complete. This process could take up to five business days.

Need help?

If your listings do not appear online after completing these steps, contact Vrbo Platform Support by selecting Contact Us at the end of this page.